Got a comment or suggestion? Let us know!
We love hearing from users. However, 90% of the contact submissions we get are answered by one of these bullet points. Please take a second to read through to see if any of these apply. If not, please fill out the form and we’ll get back to you!
- Why can’t I withdraw? We have a couple of security checks for new accounts, so if you joined less than 2 weeks ago, or if you haven’t played through your deposit, automatic withdrawals through the app need to be approved first. Reach out to us below.
- I canceled a withdrawal process and now my funds are gone! For security purposes, we hold withdrawal funds as pending for 30 minutes regardless of whether you completed the process. If you wait the 30 minutes, the funds will be returned to your account.
- I entered a bonus code and don’t see it in my account! Bonuses are processed within 30 minutes of you entering the code, so it should appear within 30 minutes.
- Bonus code? If you didn’t enter a bonus code when you deposited, go to the bonus code section in the User Account menu from the right side menu in the app. You can enter in a code within 24 hours of your first deposit.
- I bid on someone who was scratched after the IPO. Will I get a refund? Each event has specific rules for refunds, but chances are, if it was a late scratch with no prior news of injury, we’ll be issuing a refund. We review all scratches on a case by case basis within 72 hours.